Graciax CRM · Transparent, tailored pricing
Three plans. Unlimited users.
Micro, Small and Startup — every plan includes unlimited users and unlimited leads. Add MCP, SIM Call Tracking or IVR only when you need them. Tell us your team size and the add-ons you want — we’ll tailor a plan and share a custom quote.
Micro
Best for sales teams
Tailored quote
Priced for your team size & add-ons · Unlimited users
- Unlimited Leads
- Unlimited Users
- Custom Integrations
- Mobile App
- Notifications
- 1 Month Support
- Customer Support System
- Billing & Invoice System
- Custom Filtering
- Default Lead Automation
Most Popular
Small
Best for sales managers
Tailored quote
Priced for your team size & add-ons · Unlimited users
- Everything in Micro, plus:
- Task Management
- Sales Managers
- Custom Lead Automation
- 3 Months Support
MCP + IVR Included
Startup
Best for growing startups
Tailored quote
Priced for your team size & add-ons · Unlimited users
- IVR Integration — Free
- 1 MCP seat free
- Everything in Small, plus:
- Lead Generation
- Campaign Management
- Marketing Consultancy
- Marketing / Sales / Business Analytics
- 12 Months Support
All CRM plans include unlimited users · annual billing · quotes exclusive of 18% GST. Cancel anytime.
Optional CRM add-ons
Pay only for what you use
Optional add-ons on top of any base plan — enabled per seat/user that actually uses them, and included in your tailored quote.
MCP for CRM
Premium connector for Claude, Cursor and other AI tools — query leads, calls and pipeline straight from your AI workspace. 1 seat free on Startup.
SIM Call Tracking
Auto-record every call made or received on the user’s mobile SIM — full transcripts attached to the lead automatically.
IVR Integration
Cloud IVR with smart call routing, virtual numbers and auto-logging into the CRM. Included free on the Startup plan.
Secure & compliant by default
AES-256 at rest · encrypted storage
TLS 1.3 · in-transit security
Daily backups · point-in-time recovery
Indian data centres · data residency in India
What’s inside
Full feature comparison
Every module shipped in the Graciax CRM, mapped to the plan that includes it.
| Features | Micro | Small | Startup |
|---|---|---|---|
| Lead Management | |||
| Lead capture — web forms, manual entry, API | ✓ | ✓ | ✓ |
| Lead status tracking & dispositions | ✓ | ✓ | ✓ |
| Tags & lead segmentation | ✓ | ✓ | ✓ |
| Lead history & audit log (field changes, calls, tasks) | — | ✓ | ✓ |
| Lead scoring & quality signals | — | ✓ | ✓ |
| Auto-assign pools (tag rules + round-robin) | — | ✓ | ✓ |
| Lead bulk import (programmatic API) | — | ✓ | ✓ |
| Lead limit | Unlimited | Unlimited | Unlimited |
| Sales Pipeline | |||
| Kanban board (drag-and-drop deals) | ✓ | ✓ | ✓ |
| Custom pipeline stages | ✓ | ✓ | ✓ |
| Multi-board support | ✓ | ✓ | ✓ |
| Communication | |||
| Email app (compose & inbox) | ✓ | ✓ | ✓ |
| In-app chat & team messenger | ✓ | ✓ | ✓ |
| Calendar & team scheduling | ✓ | ✓ | ✓ |
| Notes (attached to leads/contacts) | ✓ | ✓ | ✓ |
| Message templates (WhatsApp / email / SMS) | — | ✓ | ✓ |
| Calls & Telephony | |||
| Call log entries (inbound + outbound) | ✓ | ✓ | ✓ |
| AI call transcripts (searchable by content) | — | ✓ | ✓ |
| Mobile call recording (uploads to S3, no server transit) | — | ✓ | ✓ |
| Call retention policy (7–180 days configurable) | 7 days | 90 days | 180 days |
| Call export (bulk download with transcripts) | — | ✓ | ✓ |
| IVR Integration — cloud routing, virtual numbers, CRM auto-log | + Add-on | + Add-on | ✓ |
| SIM Call Tracking — auto-record every mobile call | + Add-on | + Add-on | + Add-on |
| Mobile App (iOS & Android) | |||
| Native mobile app (OAuth login, push) | ✓ | ✓ | ✓ |
| Call logging from phone (auto-attach to lead) | ✓ | ✓ | ✓ |
| Lead lookup by phone number | ✓ | ✓ | ✓ |
| Batch + incremental call sync | — | ✓ | ✓ |
| Workflow & Automation | |||
| Tickets & support workflows | ✓ | ✓ | ✓ |
| Default lead automation (assignment rules) | ✓ | ✓ | ✓ |
| Custom lead automation (tag triggers, multi-step) | — | ✓ | ✓ |
| Task management & follow-up reminders | — | ✓ | ✓ |
| Custom forms (template builder, submissions) | — | ✓ | ✓ |
| Sales Tools | |||
| Contacts directory | ✓ | ✓ | ✓ |
| Locations & geo-tagged leads | ✓ | ✓ | ✓ |
| Invoicing (line items, tax, payment tracking) | — | ✓ | ✓ |
| Generate Leads (Meta campaign request form) | — | ✓ | ✓ |
| Itineraries (travel package builder & PDF export) | — | — | ✓ |
| Integrations & Lead Sources | |||
| Web form embeds | ✓ | ✓ | ✓ |
| Meta Ads — auto-pull leads from Facebook/Instagram | — | ✓ | ✓ |
| Housing.com lead capture | — | ✓ | ✓ |
| 99acres.com lead capture | — | ✓ | ✓ |
| Google Sheets sync (Apps Script + webhook) | — | ✓ | ✓ |
| AI & MCP | |||
| MCP for CRM — Claude, Cursor, AI tools with role-scoped access | + Add-on | + Add-on | 1 seat free |
| MCP API key management & audit logs | — | — | ✓ |
| AI lead enrichment & smart suggestions | — | — | ✓ |
| Reporting & Analytics | |||
| Basic dashboard (lead count, today’s tasks) | ✓ | ✓ | ✓ |
| Conversion reports (lead-to-win by source) | — | ✓ | ✓ |
| Team work reports (side-by-side productivity) | — | ✓ | ✓ |
| Marketing / Sales / Business analytics | — | — | ✓ |
| E-commerce dashboard (product perf, sales trends) | — | — | ✓ |
| Campaign management & marketing consultancy | — | — | ✓ |
| Admin & Workspace | |||
| Unlimited users (no per-seat cost) | ✓ | ✓ | ✓ |
| Role-based dashboards (admin, manager, user) | ✓ | ✓ | ✓ |
| Multi-panel (manage multiple businesses) | ✓ | ✓ | ✓ |
| Panel branding & customizations | ✓ | ✓ | ✓ |
| Push notifications | ✓ | ✓ | ✓ |
| Support window | 1 month | 3 months | 12 months |
“+ Add-on” means the feature is available on that plan as an optional add-on, quoted separately. Items shown as “—” aren’t included on that plan.
Frequently Asked Questions
CRM pricing questions
Plans, add-ons, billing and the Startup-plan perks.
What CRM plans does Graciax offer?
Three plans, all with unlimited users: Micro for sales teams, Small (most popular) for sales managers, and Startup for growing startups. Startup includes IVR Integration free for all users and 1 MCP seat free. Pricing is tailored to your team size — request a quote.
Are users really unlimited?
Yes. Every CRM plan covers unlimited users. Optional add-ons (MCP, SIM Call Tracking, IVR) are enabled — and quoted — only for the seats/users that actually need them.
How do the add-ons work?
MCP for CRM — premium connector for Claude, Cursor and other AI tools (1 seat included free on Startup).
SIM Call Tracking — auto-records every call made or received on the user’s mobile and attaches the full transcript to the lead.
IVR Integration — cloud IVR with smart routing, virtual numbers and CRM auto-logging. Free on the Startup plan.
Add-on pricing is included in your tailored quote.
SIM Call Tracking — auto-records every call made or received on the user’s mobile and attaches the full transcript to the lead.
IVR Integration — cloud IVR with smart routing, virtual numbers and CRM auto-logging. Free on the Startup plan.
Add-on pricing is included in your tailored quote.
Why is IVR free on the Startup plan?
Growing startups make a lot of calls. We bundle IVR Integration into the Startup plan at no extra cost so your team can route calls, use virtual numbers and log everything in the CRM without an additional bill — on Micro or Small, the same IVR is available as an optional add-on, quoted for the users who need it.
How does billing work for CRM?
Base CRM plans are billed annually. Add-ons (MCP, SIM Call Tracking, IVR) are billed monthly per seat/user, as set out in your quote. Payment via credit/debit cards, UPI or net banking. Quotes are exclusive of 18% GST. Cancel anytime.
Can I switch plans later?
Yes — upgrade or downgrade anytime. Mid-cycle upgrades are pro-rated so you only pay for what you use.
Do you also offer HRMS?
Yes — Graciax HRMS is sold separately. See HRMS pricing for plans and add-ons. You can run CRM and HRMS independently or together.
Start closing more deals today.
Tell us your team size and the add-ons you need — we’ll tailor a plan and share a custom quote.