Help Center

Answers from our team.
Or from the AI.

Book a demo, ask a question, or talk to support. And once you are inside the app, an AI assistant answers most questions about your own data before you need to ask us.

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Find what you need, fast

Talk to support

Reach our team by phone or email. We respond within 24 hours.

Book a live demo

A 30-minute walkthrough of CRM or HRMS with a Graciax expert, AI included.

AI in the CRM

AI Studio, agents, voice agents, call summaries and Campaign Studio, explained.

HRMS AI assistant & MCP

How the in-app assistant works, and how to connect Claude or Cursor to HRMS.

Release notes

What is new across the suite. The latest features and improvements.

Integrations

Lead channels, telephony carriers, MCP clients, voice engines and biometric devices.

Security & AI safety

Encryption, compliance, infrastructure, and how the AI is redacted, gated and logged.

Plans & pricing

Starter, Growth, Pro and Enterprise, what each includes, and how AI is metered from one wallet.

Guides & blog

Tutorials, best practices and product deep-dives from the Graciax team.
Self-serve

Ask the AI inside the app.

Most support questions are really questions about your own data. Both products ship with an assistant that can answer them, scoped to what you are allowed to see.

HRMS AI AssistantHR answers in plain language

Employees, managers and HR ask about leave, attendance, payslips, policies and reports. Role-scoped, so everyone sees only what they should.

How much casual leave do I have left, and who approves it?
You have 4 days of casual leave left this year. Your requests go to Priya R., your reporting manager. Want me to apply for a day?

CRM AI StudioA chat with your whole CRM connected

Leads, tickets, tasks, calls with transcripts, forms, invoices, team and analytics. Reads are instant. Anything that sends, spends or hires shows an approval card first.

Which leads from Meta Ads last week are still unowned?
6 leads tagged meta-ads have no owner. Want me to assign them round-robin to the Housing · West pool?
search_leadsassign_lead

Prefer your own assistant? Both CRM and HRMS are MCP servers for Claude.ai, Cursor and Claude Code. Keys inherit your role and every call is audit-logged.

FAQs

Ask us anything

Straight answers to the questions we hear most.

What are the key benefits of using Graciax?
One login for sales, people and books. Leads from every channel land in one pipeline, calls are recorded and summarised, HR runs attendance, payroll and compliance end to end, and GST invoices carry a hash-chained audit trail. AI does the waiting: voice agents call new leads, agents score and follow up, and every action is approval-gated.
What does the CRM include?
Leads, pipelines, lead forms, round-robin assignment, calls with recordings, tickets, GST invoices, quotations, tasks and calendar, tags and locations, analytics, a bookings page, teams, templates and 2FA. On top: AI Studio, AI Agents, Voice Agents, call transcription with summaries, AI Creatives and Video, Campaign Studio and an MCP server.
How does the AI work, and what can it do without asking me?
Read anything it is scoped to. Writes that send, spend or hire wait in an approvals queue by default. You can loosen that per agent, and every run is logged with an Undo. Names and phone numbers are replaced with tokens before a prompt is built.
Can I use Graciax with my existing tools?
Yes. Leads come in from Meta Lead Ads, WhatsApp Business, website forms, Google Sheets, 99acres, Housing.com, Magicbricks, JustDial and email. Calls run on Exotel, Plivo, Twilio, Tata Smartflo, MyOperator, Knowlarity, Ozonetel or Servetel, or on a number rented from Graciax. Claude, Cursor and Claude Code connect over MCP. See all integrations.
Which AI models does Graciax use?
Claude, Gemini, GPT and Grok models, chosen per agent or per chat thread, or bring your own key. Voice agents run on five engines, Standard, Natural, Vivid, Swift and Premium, in 76 languages including Hindi, Tamil, Telugu and Malayalam.
How is AI priced?
Through a prepaid AI wallet, not a per-seat AI fee. One credit is one rupee. Every scheduled action shows its credit cost before it runs, each agent has a daily cap and a monthly budget, and your plan grants credits every month. CRM plans are public: Starter ₹3,499, Growth ₹9,499 and Pro ₹18,999 a month per workspace, and Enterprise on custom pricing, each with a seven-day free trial by invite. See CRM pricing.
Is Graciax secure and scalable?
Yes. TLS 1.3 in transit, AES-256 at rest, SOC 2 Type II and ISO 27001 infrastructure, data hosted in Mumbai, India, row-level security, 2FA and a full audit trail. Read the security page.
What does the HRMS AI assistant answer?
Leave, attendance, payslips, policies and reports, for employees, managers and HR. It is role-scoped: an employee sees their own records, a manager their team, HR the organisation. Managers can also get headcount, attrition and pipeline reports by asking.
Do you offer ongoing support?
Yes. Email and phone support with a reply within 24 hours, onboarding help, and a specialist for migration and telephony setup. Every update ships to all plans automatically.
Can the AI answer my WhatsApp and send SMS?
Yes. Connect your business WhatsApp number through any of fifteen providers (WATI, Interakt, AiSensy, Gupshup and more) and every chat lands in a shared inbox for the team. Hire a WhatsApp receptionist agent and it answers first; the moment a person replies, the agent stops on that thread. Forty SMS gateways share one outbox, with an SMS button on every lead. Agents can text or email inside approved templates, always with your approval.
Is there a mobile app?
Yes. The Graciax CRM Android app is on Google Play, with call capture from your phone’s dialler, push alerts and offline support. The iOS app is on the App Store.
Still need help?

Talk to our team.

Sales enquiries, support questions or partnership ideas. We respond within 24 hours.

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