Security Policy

Your Data, Our Responsibility

At Graciax, we take your data security seriously. As a trusted CRM platform for small businesses, we implement best-in-class security practices to protect your information, leads, and customer data 24/7.

Data Encryption

We ensure your data is safe while stored and during transmission.

  • All data transfers are secured via HTTPS (SSL/TLS encryption).
  • Stored data is encrypted using industry-standard AES-256 encryption.
  • Production systems are isolated and strictly monitored.
Account Security

We offer built-in safeguards and encourage users to follow good security practices.

  • Passwords are securely hashed and never stored in plain text.
  • Support for two-factor authentication (2FA).
  • Automatic logout on inactivity and device monitoring.
  • Suspicious logins trigger real-time alerts.
Data Backup & Recovery

We take regular, automatic backups of your data.

  • Daily encrypted backups stored in secure cloud environments.
  • Redundant systems ensure availability in case of hardware failure.
  • Full restoration available within 24 hours in critical situations.
Infrastructure & Hosting

Graciax is hosted on highly secure and reliable infrastructure.

  • Hosted on leading cloud platform Vercel (Currently).
  • 24/7 monitoring for vulnerabilities and threats.
  • Timely patches and system updates for all dependencies.
Access Controls

Your data is yours — and only accessible by you and authorized support teams when needed.

  • Strict internal access policies with audit logs.
  • Support access is permission-based and reviewed regularly.
  • We never sell, rent, or share your data with third parties without consent.
Reporting Issues

If you notice any suspicious activity or security concerns related to your Graciax account, please contact us immediately at support@graciax.com. Our team responds to all security reports within 24 hours.

Graciax is committed to continuous improvement. We review and update our security infrastructure, practices, and policies regularly to meet the highest standards in SaaS platform security.

Join 150+ growing teams
trusting Graciax CRM

Built-in SOC 2 controls, GDPR readiness, and rock-solid reliability—
plus the productivity gains your team craves.

Graciax’s end-to-end AES-256 encryption and strict SOC 2 controls let us migrate highly sensitive lead data with confidence. Zero incidents in 18 months—our board finally sleeps at night.

Graciax
Jonathan Lee
Graciax CTO, Vertex Solutions

Role-based access controls and real-time audit logs make GDPR audits painless. Security tickets solved in <30 min—that’s a partner you can rely on.

Graciax
Priya Kapoor
Graciax Chief Information Security Officer

The UI is as intuitive as email—new hires ramp in 30 minutes. Unlimited-user pricing means we scale freely across our franchise network without surprise costs.

Graciax
Laura Williams
Graciax Operations Manager

OAuth 2.0 SSO and mandatory 2FA rolled out to 150+ reps in a day—no more password-reset chaos. All API traffic is TLS 1.3-only, exactly what our auditors demanded.

Graciax
Carlos Reyes
Graciax IT Manager

Pipeline stages are crystal-clear, and automated follow-ups lifted conversions by 32% in one quarter. The single-pane dashboard keeps our entire sales floor in sync.

Graciax
David Chen
Graciax Sales Director

Daily encrypted backups across geo-redundant regions meet our toughest data-residency clauses. Point-in-time restores saved us after an accidental bulk delete.

Graciax
Anna Müller
Graciax Data Protection Officer
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